At EnergySport, we strive to provide the best service in terms of providing authentic and high-quality products, but in case you are not satisfied with your purchase and want to return a specific product, we will provide you with an easy and flexible return policy to ensure your comfort and happiness.

Return policy:

At EnergySport, we are committed to providing high-quality, authentic products, as each product has an expiration date of at least one month. Despite our keenness to ensure the quality of our products, some issues may occur that are beyond our control. Therefore, we are happy to offer a return service in case you have any issues with the product. We are here to ensure your complete satisfaction with every purchase.

To return your order, you must

– Report an issue with the product within 24 hours of receipt.
– The product must be returned in its original packaging.
– Make sure the product has not been used or opened and is in perfect condition.
– You must provide us with the order number or invoice.
– For clothing and accessories, the product must be returned in its original condition with the price tag still attached.

Refund terms:

– In case of online payment, the amount paid will be refunded to the same account/card with which the payment was made at the time of purchase of the product to be returned.
– Refunds for products that have been paid for through the Cash on Delivery method can only be made by adding the value to the customer’s account balance on the website, which can be used later when reordering from the Sporter website. Any future purchases will be subject to the same shipping procedures and charges if applicable.
– Delivery and COD fees are non-refundable. However, Value Added Tax (VAT) charges will be refunded upon return of the product.
– Refunds will be credited to the customer’s account on the website once the product is returned to our store, and the balance will appear in the customer’s account within 24 hours.
– If using the credit card method, the funds will be transferred as soon as the product is returned to our store, but it may take up to 14 days depending on your bank’s policy.
– If paying via PayPal, refund fees will be applied as per PayPal’s policy.

For further inquiries regarding our return policy, please contact our customer service team at energysport666@gmail.com